A Ten Dollar Stick
So I've got this little 4-horsepower Craftsman Snow Thrower from Sears. It does a great job of munching its way through fresh snow, but it's not so hot at older snow that's compacted and hardened. I got carried away trying to ram it into some old snow, and bent the handles. My fault, I guess, although they could have been built a little more sturdily.
I called Sears and ordered a new handle. The woman in the parts department wasn't content to just sell me the part I wanted. She wanted to cross-sell stuff while I was on the phone.
"How do you clean your chute?" she asked me.
"Huh?"
"For $10.95 we can sell you a red plastic stick that you can mount on your snow thrower and use it to clean the snow out of the chute without getting your hands near the moving parts."
"No, thank you."
She went on to try selling me other stuff, but I told her I was fine and got off the phone. It's the Sears version of "Ya want fries with that?"
It drives me crazy.
A ten dollar stick??? 
Blog Tag: Chatter
Posted 1/21/2006 09:38:00 PM
L
On 1/22/2006 12:01 AM, 
Michelle said...
On 1/22/2006 12:40 AM, Melissa said...
On 1/22/2006 7:40 AM, Fuckkit said...
On 1/22/2006 10:07 AM, 
Mike Duffy said...
On 1/22/2006 11:45 PM, dkgoodman said...
On 1/23/2006 12:03 PM, Candace said...
On 1/23/2006 5:11 PM, dkgoodman said...
7 Comments:
Ooooooooooo, i hate that!
Are you actually home on the weekend? Does this mean that you're done moving?
I also hate it when people won't stop trying to sell me stuff. I once was in the process of buying a TV and the salesman wouldn't stop trying to sell me warranty plans and other electronics. I politely told him that I was going to leave if he didn't just let me buy the TV. He excused himself and came back with reinforcements who tried even harder to sell. I walked out of the store and bought the TV at another store that took no for an answer, which was Sears by the way. (I was so mad by that time that Sears was probably a little afraid of me.)
The worst ones are the lads that are part of the youth offending rehab project selling cleaning products door to door. Very polite and not at all pushy but what were they in for and what will they do to me if I don't buy anything!
But it's a *red* stick, and it *mounts on your snow thrower*!!!
That's easily worth ten simoleons.
I wasn't actually home. I logged in from Marin County. :/
It's not just the "ya want fries with that?" sales pitches that are annoying to me.
How about the recorded sales pitches that reach your ear before the voice of the customer service representative ever gets on the phone with you?
When I'm pretty certain that I'll be put on hold for a while, I make my phone calls from my speaker phone. That way the recordings can pitch all the nonsense they want. At least, my hands are free to do something else --- like put my fingers in my ears!
I do that too, Candace. Speakerphones are great when you're on "infinite hold". :)
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