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  Wednesday, May 31, 2006

Get Out of my Pants!

I hate subscriptions!

Why is everything a subscription these days? "We'll sell you this handy-dandy doodad cheap. All you have to do is pay this monthly fee!" I hate that!

I'd rather pay more up front for something and then not have to pay any more. I hate having hands in my pocket taking my money every month. After a while, you have so many hands in your pocket you can't get your own hand in there anymore! (Don't go there.)

One of the things I do to improve my cash flow is to look at my expenses every month. One of the easiest ways to reduce expenses is to eliminate subscriptions whenever possible, unless it's actually cheaper (over the long run!) to subscribe than to do it another way. The easiest way to avoid subscription fees is to not subscribe. I have found that stopping a subscription isn't always easy.

I just canceled my XM radio subscription. It wasn't easy. I couldn't find on their website how to cancel. Finally, after hunting all over it, I Googled "cancel XM" and found the phone number to call. What's especially annoying is that you can't cancel online.

There's a reason you can't cancel online. When you try to cancel, their representative goes through a script that has them ask you all kinds of questions and tries to talk you out of cancelling. I don't want to argue about it, I just want to end it! (I bet you've had dates like that.)

Have a cancellation story of your own? Rant about it in the comments!XM isn't the only service that does this. Try cancelling AOL. Or ancestry.com or your cellphone service. It amazes me how many services you can subscribe to easily by simply filling out a form online, but when you try to cancel they make you call in. "Oh, that's for security purposes," they say. Skunk manure! If that was the case, you'd have to call in to subscribe in the first place, when you're telling them your address, phone number, credit card info. To cancel doesn't reveal anything.

Here's something you can do to avoid traps like that: Before you subscribe to a service, see how hard it is to cancel. Check their website. If there's no link to cancel your account, run away! If you can't cancel online, run away!

Before you buy a car, call the dealer's service department and ask some questions. Like, "Do you do service on Saturday?" "Do you have loaner cars?" Ask about the things you'd rather know now, rather than after you've bought the thing. If you don't get the answers you like, run away!

Finally, if you had a moment of weakness and fell for the sales pitches anyway, here's one more thing you can do to make things better... Rant about it on your blog.

Worked for me!


Blog Tag: Opinion

9 Comments:

At 6/01/2006 11:54 AM, Blogger Melissa said...

I don't have any real horror stories, but I understand how ending a subscription is like a bad break-up. Instead of a nice clean ending, they want to know what they did wrong, what they can do to make things right. If you're switching to a competitor, they will bad-mouth them. Businesses take what is merely a business transaction and make it into an emotional break-up.

 
At 6/01/2006 5:52 PM, Blogger mosta said...

I think the dark side of the reasoning for subscriptions is that us commoners live for 1 E+80 years, yes I mean 1 E+80 years and that means even with a subscription fee of a penny you get to pay 1 E+78 dollars. Makes me want to faint. I probably have not seen enough people die though I've seen Buffy The Vampire Slayer with Buffy coming back to life and Angel living for like forever.

 
At 6/01/2006 11:01 PM, Blogger Michelle said...

You know, i have found so many things i used to use...especially newspapers on line etc, now require you to subscribe. Albeit its free, but a pain in the arse to fill out all those forms etc.

 
At 6/02/2006 12:21 AM, Blogger dkgoodman said...

Right, Melissa! Isn't there a name for it when someone harrasses you on the assumption that a relationship exists that you never agreed to? You know... a stalker? :)

Mosta... what???

Michelle, I know what you mean.

There's a free service I like called Mailinator.com that lets you create e-mail addresses on the fly, without having to register. When I go to an online newspaper or other free service that wants my personal data, I make up an email address like foo@mailinator.com and give it that. If they want my home address, I just give 123 Main St.

Then I go to Mailinator, log in (you don't have to register!) using foo or whatever email address I made up, and I can read any mail addressed to that name (and so can anyone else who uses that name).

My personal data is, um, personal. ;)

 
At 6/02/2006 1:18 PM, Blogger Candace said...

Ha!

I might have to create a post on my blog to document the great switch-from-cable-to-satellite-TV showdown, which turned out to be one of the best decisions that Rusty and I have made recently.

The cable TV company tried (operative word) to grill me as if I were attempting to visit a foreign country without a passport when I told them that I was cancelling their service.

At one point, I was surprised to actually find myself answering one of their invasive questions. Then, I stopped abruptly and said something along the lines of:

This process is unnecessarily intrusive. I don't have to justify my reasons for cancellation with you or your company. Just cancel my expletive account.

I'll be cancelling our subscription to the Los Angeles Times sometime this month. Wish me luck!

 
At 6/02/2006 2:06 PM, Blogger dkgoodman said...

Attagirl, Candace!

I've never regretted switching from cable to satellite.

Good luck. :)

 
At 6/06/2006 2:53 PM, Blogger Candace said...

Well, I managed to cancel my Los Angeles Times subscription in under 5 minutes, but...

WITH CONSIDERABLE EFFORT!

If someone gave me $100 for each time I said the word cancel or a derivative thereof, Rusty and I would have been able to pay off our mortgage.

I was even kind enough to assertively (not aggressively) tell Bob "I understand it's your job to pressure me into keeping my subscription, but let me make this crystal clear to you. It doesn't matter what you tell me. I'm cancelling my subscription before I end this phone call."

It took at least ten more repetitions of that obviously inaudible word cancel before Bob's selective hearing kicked in and he ceased offering special rates to me.

I could not do his job! And, I have to wonder how he manages to deal with dissatisfied customers on a daily basis.

I would go completely bonkers!

 
At 6/06/2006 3:02 PM, Blogger dkgoodman said...

Way to go! I get a feeling of satisfaction whenever I'm able to cancel a service.

I used to subscribe to Ancestry.com when I was doing genealogy research. A couple of times I canceled it, and then subscribed again the next time I needed them. After the second time, though, I vowed to never go back because canceling by phone irritated me so much. I'd be much more likely to subscribe to a service again, or to recommend them to others, if they didn't make it so painful to subscribe.

Because of that, I would caution anyone from subscribing to Ancestry, or AOL, or the LA Times, or XM Radio. Just don't do it. It's easier not to start than it is to try to stop it later.

The high-pressure tactics must work for them, or they wouldn't do it, so I guess I'm more contrary or rebellious than most civilized people. :)

 
At 7/03/2006 2:46 PM, Anonymous Anonymous said...

Here's a way to cancel XM Satellite Radio without calling. Send a certified letter to this minimally documented address:

XM Satellite Radio
Listener Care Center
5885 Trinity Parkway, Suite 300
Centreville, VA 20120


It got me cancelled right away, and the few bucks spent on certified mail were worth it to avoid XM's long hold times, inevitable transfers, and arm-twisting customer retention tactics.

 

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